Privacy Policy

Effective date: October 14, 2026

Your privacy matters to us. This policy explains what information Bountiful Candles Co. collects, how we use it, and the choices you have. It applies to our website at www.bountiflcandles.co, our online shops, our workshops, and our email and text messages.

1. Information we collect

Information you give us:

  • Name, email address, phone number, and shipping and billing address when you place an order, book a workshop, or create an account

  • Your phone number and consent if you sign up for text messages

  • Your email address if you join our email list

  • Anything you share when you contact us, such as questions or custom order details

Information collected automatically:

  • Basic device and browsing information, such as browser type, pages visited, and how you found our website

  • Cookies and similar tools that help our website work, remember your cart, and show us how visitors use the site

We do not collect or store your full credit card number. Payments are handled securely by our payment providers.

2. How we use your information

  • To process and ship your orders and send order updates

  • To manage workshop bookings and send workshop details

  • To manage your account

  • To answer your questions and provide customer support

  • To send marketing emails or texts, only if you've signed up

  • To improve our website, products, and customer experience

  • To prevent fraud and meet legal requirements

3. Text messages (SMS)

If you opt in to text messages, we use your phone number only to send the messages you agreed to receive, such as order updates, new product announcements, and special offers. Messages are sent through Squarespace.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes. Your phone number is shared only with the service providers that help us send messages.

You can opt out anytime by replying STOP. Reply HELP for help. Message and data rates may apply. Message frequency varies, up to 5 messages per month.

4. Email marketing

If you join our email list, we'll send you news, new scents, and special offers. Every email includes an unsubscribe link, and you can unsubscribe at any time.

5. Who we share information with

We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed for them to do their job:

  • Website and online store: Squarespace

  • Payments: Squarespace Payments, Stripe, PayPal, and/or Square

  • Shipping: USPS, UPS, and/or other carriers

  • Email marketing: Flodesk

  • Text messages: Squarespace

  • Accounting: QuickBooks

  • Other marketplaces: If you buy through Etsy or Faire, that platform's privacy policy also applies.

We may also share information if required by law or to protect our rights and customers.

6. Cookies

Our website uses cookies to keep the site working, remember items in your cart, and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.

7. How we protect your information

We use reputable platforms with security safeguards to store and process your information. No website or online service is 100% secure, but we take reasonable steps to protect your information.

8. How long we keep information

We keep your information only as long as needed to fulfill orders, provide support, keep business and tax records, and meet legal requirements.

9. Your choices

  • Unsubscribe from emails using the link in any email.

  • Stop text messages by replying STOP.

  • Update your account details by logging in to your account.

  • Ask us to see, correct, or delete your personal information by emailing [business email]. We'll respond as soon as we can, unless we're required to keep certain records by law.

10. Children's privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has shared their information with us, please email us at daniela@bountifulcandles.co and we'll delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the effective date at the top of this page.

12. Contact us

Questions about your privacy? Please reach out.

Bountiful Candles Co. — daniela@bountifulcandles.co